Fundamental Patching Service & Vulnerability Remediation

Pricing

$20 / Month / Endpoint

OR

$200 / Year / Endpoint

Description

What is included in "Fundamental Patching"?

• This is Ground Level IT's base endpoint patching and is required for any addon packages at this service level.

• Patching Windows 11 Operating System, MacOS, Debian based Linux Operating Systems and Fedora based Linux Operating Systems as well as 190+ applications managed outside of Operating System patches that are deployed.

• Any and all endpoints with Fundamental Patching service level receive the same window of time to update all applications listed in documentation and Operating Systems patch deployment window.

• The window of time is set by Ground Level IT for any endpoints for all customers in the "Fundamental Patching" service level.

• The window of time set for patch deployment is Friday’s 11:00pm ET. There is also a lag of up to 5 days if the computer is powered down during the patching / reboot time where it will catch up on patching. If / When the computer is powered back on during 5 day lag, the endpoint will have updates deployed and reboot, if needed.

• All endpoints at any service level will receive “Security & Vulnerability Remediation”. “Security & Vulnerability Remediation” will be leveraged within Fundamental patching and resolve software CVEs for any product listed “HERE”.

What is NOT included in "Fundamental Patching"?

• No customer company level defined specific patching / reboot window (see “Crucial Patching” for this feature)

• No endpoint specific patching / reboot windows (see “Production Patching” for this feature)

• No Crowdstrike AV protection or management (see “Protecting Addon” for this feature) (COMING SOON - Before EOY 2026)

• No Carbonite file level backup (see “Backup Addon” for this feature) (COMING SOON - Before EOY 2026)

• No custom customer defined application patching (see “Production Custom Patching Addon” for this feature) (COMING SOON - Before EOY 2026)