Description

What is included in "Fundamental Patching"?

• This is Ground Level IT's base endpoint patching and is required for any addon packages at this service level.

• Patching Windows 11 Operating System, MacOS, Debian based Linux Operating Systems and Fedora based Linux Operating Systems as well as 190+ applications managed outside of Operating System patches that are deployed.

• Any and all endpoints with Fundamental Patching service level receive the same window of time to update all applications listed in documentation and Operating Systems patch deployment window.

• The window of time is set by Ground Level IT for any endpoints for all customers in the "Fundamental Patching" service level.

• The window of time set for patch deployment is Friday’s 11:00pm ET. There is also a lag of up to 5 days if the computer is powered down during the patching / reboot time where it will catch up on patching. If / When the computer is powered back on during 5 day lag, the endpoint will have updates deployed and reboot, if needed.

• All endpoints at any service level will receive “Security & Vulnerability Remediation”. “Security & Vulnerability Remediation” will be leveraged within Fundamental patching and resolve software CVEs for any product listed “HERE”.

What is NOT included in "Fundamental Patching"?

• No customer company level defined specific patching / reboot window (see “Crucial Patching” for this feature)

• No endpoint specific patching / reboot windows (see “Production Patching” for this feature)

• No Crowdstrike AV protection or management (see “Protecting Addon” for this feature) (COMING SOON - Before EOY 2026)

• No Carbonite file level backup (see “Backup Addon” for this feature) (COMING SOON - Before EOY 2026)

• No custom customer defined application patching (see “Production Custom Patching Addon” for this feature) (COMING SOON - Before EOY 2026)

Description

What is included in "Crucial Patching"?

• Each company at this service level gets 1 custom patching / reboot time per company for updates and reboots for all endpoints at this service level.

• Patching Windows 11 Operating System, MacOS, Debian based Linux Operating Systems and Fedora based Linux Operating Systems as well as 190+ applications managed outside of Operating System patches that are deployed.

• Any and all endpoints with this service level receive the same window of time to update all applications listed in documentation and Operating Systems patch deployment window.

• The window of time is set by client company for any endpoints for all customers in the "Crucial Patching" service level.

• The window of time set for patch deployment is custom and set at any time per the company and can be adjusted quarterly. There is also a lag of up to 5 days following the weekly patch / reboot deployment if the computer is powered down during the patching / reboot time where it will catch up on patching. If / When the computer is powered back on during 5 day lag, the endpoint will have updates deployed and reboot, if needed.

• All endpoints at any service level will receive “Security & Vulnerability Remediation”. “Security & Vulnerability Remediation” will be leveraged within Fundamental patching and resolve software CVEs for any product listed “HERE”.

What is NOT included in "Crucial Patching"?

• No endpoint custom / specific patching / reboot windows (see “Production Patching” for this feature)

• No Crowdstrike AV protection or management (see “Protecting Addon” for this feature) (COMING SOON - Before EOY 2026)

• No Carbonite file level backup (see “Backup Addon” for this feature) (COMING SOON - Before EOY 2026)

• No custom customer defined application patching (see “Production Custom Patching Addon” for this feature) (COMING SOON - Before EOY 2026)

Description

What is included in "Production Patching"?

• Patching Windows 11 Operating System, MacOS, Debian based Linux Operating Systems and Fedora based Linux Operating Systems as well as 190+ applications managed outside of Operating System patches that are deployed.

• Any and all endpoints with this service level receive the same window of time to update all applications listed in documentation and Operating Systems patch deployment window.

• The window of time is set by client company for any endpoints for all customers in the "Crucial Patching" service level.

• The window of time set for patch deployment is custom per endpoint at this service level and set to any time per the individual and can be adjusted quarterly. There is also a lag of up to 5 days following the weekly patch / reboot deployment if the computer is powered down during the patching / reboot time where it will catch up on patching. If / When the computer is powered back on during 5 day lag, the endpoint will have updates deployed and reboot, if needed.

• All endpoints at any service level will receive “Security & Vulnerability Remediation”. “Security & Vulnerability Remediation” will be leveraged within Fundamental patching and resolve software CVEs for any product listed “HERE”.

What is NOT included in "Production Patching"?

• No Crowdstrike AV protection or management (see “Protecting Addon” for this feature) (COMING SOON - Before EOY 2026)

• No Carbonite file level backup (see “Backup Addon” for this feature) (COMING SOON - Before EOY 2026)

• No custom customer defined application patching (see “Production Custom Patching Addon” for this feature) (COMING SOON - Before EOY 2026)