FAQ

Frequently Asked Questions

Getting Started

  • An endpoint is a single computer - laptop or desktop - enrolled in the patching service. Pricing is charged per endpoint, so a business with 5 computers enrolls 5 endpoints into our patching system.

  • A scheduled weekly time when your endpoints receive updates and reboots. The window depends on your service tier.

  • If an endpoint is powered off, offline or disconnected from our patching service, during its patching window, it catches up on patching and reboots within up to 5 days of being powered back on.

  • Use contact form on contact page or choose your tier from our “Patch Pricing Comparison”

  • Yes to both. Every patching tier patches the operating system (Windows 11, MacOS, and supported Linux distributions) plus 600+ third-party applications, see the Application Patching List.

  • Yes. After you complete checkout, we email you the install file for your endpoints. Open it on each computer you're enrolling, choosing the version that matches that computer's operating system. Once each endpoint is installed, we verify it's reporting in to our system and confirm the patching window and reboot schedule for that endpoint.

  • Patches will be deployed at the next scheduled window for the patching tier of the endpoint. If an endpoint misses its window because it was powered off or offline, it catches up within the 5-day lag once it's back on.

Pricing & Plans

  • We have multiple tiers available depending on the need to support each specific endpoint.

    $20/month (Fundamental Patching)
    $40/month (Crucial Patching)
    $60/month (Production Patching)

  • The tiers differ in when patching happens and who sets the patch window.

    Ground Level IT Set (Fundamental Patching)
    Company set for all endpoints (Crucial Patching)
    Each endpoint gets a custom patching window (Production Patching)

  • Yes

    $200/year for Fundamental Patching
    $400/year for Crucial Patching
    $600/year for Production Patching

  • Yes, free with any patching service level for the following Applications Listed

  • Yes. Patching plans are per endpoint so your company can choose what patching tier works best for each endpoint.

  • No contracts or commitments. We offer month to month or annual pricing packages. You can cancel anytime by emailing orders@groundlevelit.com

  • Every endpoint needs patching to stay secure - it's the foundation of a safe environment, not an optional extra. We include it with every tier so your business stays safe, functional, and serving your customers regardless of which plan you choose.

How Patching Works

  • Windows 11, MacOS, Debian-based Linux, and Fedora-based Linux

  • Windows 10 is out of support by Microsoft as of 2025. If you have a computer with Windows 10, you need to update the operating system to Windows 11 (if possible) or purchase new hardware with a supported operating system or update to Linux (if possible).

  • Yes, Windows 11 and MacOS are all supported at all service levels.

    We also can patch for all service levels Fedora-based and Debian-based Linux distributions too!

  • Debian-based distributions (Ubuntu, Linux Mint, etc) and Fedora-based distributions (Fedora, Nobara, etc).

  • This varies by tier:

    Friday 11pm ET (Fundamental Patching)
    Company-custom (Crucial Patching)
    Endpoint-custom (Production Patching)

  • See the “5 Day Lag” information in the getting started section.

  • Yes. This feature is available on the Production Patching tier ($60/month)

  • 600+ applications managed outside of operating system patches

    See the Application Patching List for all applications currently patched.

  • Yes. Applications are securely sourced, rigorously tested, scanned for malware, and validated for integrity by our patching platform, which holds SOC 2 Type II and ISO 27001:2022 certifications.

Technical Details

  • Yes, this is included at all tiers and resolves CVEs for 600+ applications listed on your Application Patching List

  • A CVE (Common Vulnerabilities and Exposures) is a publicly cataloged security flaw in a software product. When one is published for an application on our list, the fix is deployed to your endpoints through patching.

  • Navigate to our Application Patching List

  • Where they're covered by the operating system's own update mechanism, drivers, firmware, and browser extensions are deployed within your patching window. Anything outside that scope isn't included.

Add-ons & Future Features

  • By EOY 2026

    Crowdstrike AV protection
    Carbonite file-level backup
    Custom customer-defined application patching

    Further in the future

    IT Consulting
    Additional Managed Services Support

  • Yes, you can change your patch management service levels by emailing orders@groundlevelit.com

  • Not yet, but coming soon, you will be able to change your patch management service levels by processing another payment for the Production Custom Patching Addon (coming soon)

  • Crowdstrike AV before EOY 2026

  • Carbonite before EOY 2026

  • Currently, no. Many small businesses don't have a server, and our patching system does not yet support phones or tablets.

Contact & Service Area

  • Locally Noblesville, IN and remote clients